Everything your lawyer will ask.
Who you sign with, which law applies, where your data sits and how to get it back out. Send this page to a legal or IT team and they should not need a second email.
Four documents.
These are the binding versions, and they are in English only, because a translation of a binding document is a second version of it. The subscription terms are what you accept when you start using the platform.
Privacy Policy
What personal data is collected, why, who it is shared with, where it is processed, how long it is kept, and the rights you have over it.
Read the Privacy PolicyTerms of Service
What the service is, what each side is responsible for, how accounts and workspaces work, the AI disclaimer, and the governing law.
Read the Terms of ServicePlatform Subscription Terms
The public offer you accept when you register an organisation: what the licence covers, how plans and properties are counted, the free trial, and how acceptance works.
Read the Subscription TermsDelete your account
How to have a Treema HQ account and the data held with it removed: who to write to, what the email has to say, how long it takes, and what is kept afterwards.
Read how to delete an accountBefore your lawyer asks.
On a standard plan these public documents are the whole agreement. Each answer below is the short version of something written in full in one of the three — where they disagree, the document wins.
Where is our data stored?
Customer data sits on Amazon Web Services in the European Union, in Frankfurt. You stay the owner of it: you are the Controller, Treema is the Processor, under the Data Processing Addendum in Schedule 1 of the Subscription Terms. Two sub-processors, both named — AWS for hosting, Stripe for payments. If the hosting country ever changes we tell you before it happens, not after.
Can we run it in our own environment?
Yes — a private, fully closed environment of your own, at additional cost. Raise it before you sign so it is priced into the agreement rather than bolted on later. It is arranged under Enterprise, along with anything else your IT team needs to be true before it approves a system.
How do we export or delete our data?
At any time. While the agreement runs, your team can update, amend or delete information from inside the account without asking us. When it ends you have 30 days to request a full technical export; after that the data is deleted or anonymised, except where the law requires us to keep it.
What if we need our own agreement?
That is the Enterprise plan. Individual commercial terms, your own contractual provisions, procurement and security requirements, and customisation of the product are all in scope. Where individual terms differ from the published ones, yours apply for that period. Send us what your legal team needs and we will work to it.
Are the public terms enough on a standard plan?
Yes. There is nothing else to sign — the Subscription Terms are accepted in the platform when you register, and the price comes from the published plans. Most hotels go live this way.
Who are we contracting with, and which law applies?
Private Company TREEMA TECH LTD, registered in the DIFC, Dubai; the full registered details are in the Terms of Service, section 27. The agreement runs under the laws of the United Arab Emirates, with disputes going to the DIFC Courts.
Something not answered here?
If your legal or IT team needs a document or a provision that is not on this page, say what it is. Standard plans run on the public terms; anything individual is handled under Enterprise, and we would rather agree it before you sign than after.