Information We Collect

Welcome, and thank you for your interest in TREEMA AI (Treema AI is referred to in the following text as “TREEMA”, “we”, or “us”), and all related websites, downloadable software, mobile applications, and other services provided by us and on which a link to this Privacy Policy is displayed, and all other communications with individuals through written or oral means, such as email or phone (collectively, together with the Site, our “Service”). This Privacy Policy (“Policy”) describes the information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information. By purchasing or using the Service, you accept the privacy practices described in this Policy.

This Policy is incorporated into, and is subject to, the TREEMA Terms of Service. Capitalized terms used but not defined in this Policy have the meaning given to them in the TREEMA Terms of Service.

Definitions

“Client” means a customer of TREEMA.

“Client Data” means personal data, reports, addresses, and other files or documents in electronic form that a User of the Service stores within the Service.

“Personal Data” means any information relating to an identified or identifiable natural person, as defined in the DIFC Data Protection Law No. 5 of 2020.

“Public Area” means the area of the Site that can be accessed both by Users and Visitors, without needing to log in.

“Restricted Area” means the area of the Site that can be accessed only by Users, and where access requires logging in.

“User” means an employee, agent, or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such capacity.

“Visitor” means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service.

The Information We Collect On The Service

We collect different types of information from or through the Service. The lawful bases for TREEMA’s processing of personal data are primarily that the processing is necessary for providing the Service in accordance with TREEMA’s Terms of Service, to comply with legal obligations under DIFC law, and that the processing is carried out in TREEMA’s legitimate interests, which are further explained in the section “How We Use the Information We Collect” of this Policy. We may also process data upon your consent, asking for it as appropriate.

User-provided Information. When you use the Service, as a User or as a Visitor, you may provide, and we may collect Personal Data. Examples of Personal Data include name, email address, mailing address, cell phone number, and credit card or other billing information. Personal Data also includes other information, such as geographic area or preferences, when any such information is linked to information that identifies a specific individual. You may provide us with Personal Data in various ways on the Service. For example, when you register for an Account, use the Service, post Client Data, interact with other users of the Service through communication or messaging capabilities, or send us customer service-related requests.

Information Collected by Clients. A Client or User may store or upload into the Service Client Data. TREEMA has no direct relationship with the individuals whose Personal Data it hosts as part of Client Data. Each Client is responsible for providing notice to its customers and third persons concerning the purpose for which Client collects their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data.

Automatically Collected Information. When a User or Visitor uses the Service, we may automatically record certain information from the User’s or Visitor’s device for strictly necessary operational and security purposes. TREEMA does not use cookies, analytics services, tracking pixels, or targeted advertising technologies. We do not collect behavioural data for marketing purposes.

Integrated Services. You may be given the option to access or register for the Service through the use of your username and passwords for certain services provided by third parties (each, an “Integrated Service”), such as through the use of your Google account, or otherwise have the option to authorize an Integrated Service to provide Personal Data or other information to us. By authorizing us to connect with an Integrated Service, you authorize us to access and store the information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. You should check your privacy settings on each Integrated Service to understand what information it makes available to us.

Information from Other Sources. We may obtain information, including Personal Data, from third parties and sources other than the Service. If we combine or associate information from other sources with Personal Data that we collect through the Service, we will treat the combined information as Personal Data in accordance with this Policy.

How We Use The Information We Collect

We use the information that we collect in a variety of ways in providing the Service and operating our business, including the following:

Operations. We use the information — other than Client Data – to operate, maintain, enhance and provide all features of the Service, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the Service. We process Client Data solely in accordance with the directions provided by the applicable Client or User.

Improvements. We use the information to understand and analyze the usage trends and preferences of our Visitors and Users, to improve the Service, and to develop new products, services, features, and functionality. Should this purpose require TREEMA to process Client Data, then the data will only be used in anonymized or aggregated form.

Communications. We may use a Visitor’s or User’s email address or other information – other than Client Data – to contact that Visitor or User for administrative purposes or to provide updates on our services. You may opt out of promotional communications at any time.

Cookies and Tracking Technologies

TREEMA does not use cookies, tracking pixels, analytics services, or targeted advertising technologies. We do not run Google Analytics, remarketing campaigns, or behavioural tracking. Any previous descriptions of such technologies are retained here for transparency but are not applied in practice. Our Service operates without storing information on your device except for temporary technical session tokens that expire when your browser is closed.

To Whom We Disclose Information

Except as described in this Policy, we will not intentionally disclose the Personal Data or Client Data that we collect or store on the Service to third parties without consent. We may disclose information in the following circumstances:

• Service Providers. We work with trusted third-party providers who perform services on our behalf.

• Legal Compliance. We may disclose information if required by DIFC or UAE law.

• Business Transfers. We may transfer information in connection with a merger, acquisition, or sale, provided equivalent protections are maintained.

• Public Areas. Information you post in public areas will be visible to others.

  
  

Your Rights

Under the DIFC Data Protection Law No. 5 of 2020, you have the right to:

• Access your Personal Data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent where applicable

• Data portability, where technically feasible

To exercise your rights, contact support@treema.ai. We will respond within the timeframes required by DIFC law.

Third-Party Services

The Service may contain features or links to third-party sites and services. Any information you provide to third parties is subject to their privacy policies. TREEMA is not responsible for the privacy practices of such third parties.

Do Not Track Policy

We do not track users over time or across third-party websites and do not respond to Do Not Track signals.

Minors and Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect Personal Data from them. If we learn that we have collected such data without parental consent, we will delete it.

Data Security and Data Transfer

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. Where Personal Data is transferred outside the DIFC, we ensure that adequate safeguards are in place in accordance with DIFC law.

Data Deletion

If you wish to request that we no longer use your Personal Data, please contact support@treema.ai. Client Data deletion requests must come from the Client.

Settings

Although we may allow you to adjust your privacy settings, no security measures are perfect. Information shared with others may remain visible to them.

Additional Users

When you add additional users to your account, we send them an invitation to join our site. You confirm you have an existing relationship with such users and their consent to be contacted.

Data Controller and Data Processor

TREEMA acts as a data controller for Personal Data collected directly and as a data processor for Client Data stored in the Service.

Changes and Updates to This Policy

We may update this Policy from time to time. Changes will be posted on our Service with a revised “Effective Date”.

How to Contact Us

If you have any questions or comments about this Policy or our data practices, please contact:

TREEMA AI
Email: support@treema.ai