Treema HQ Platform Subscription Terms
TREEMA TECH LTD, a company incorporated in the Dubai International Financial Centre (DIFC), Dubai, United Arab Emirates, with registered number CL10409 and registered office at Unit GA-00-SZ-G0-RT-147, Innovation Hub, DIFC, Dubai, United Arab Emirates (“Treema”, “we”, “us”), offers to legal entities and sole traders who use software in the course of their business (the “Customer”, “you”) to enter into an agreement for the use of the Treema HQ platform on the terms below (the “Terms” or the “Agreement”).
These Terms are a public offer. They are accepted electronically as described in Section 4; an acceptance given by clicking an on-screen button has the same legal effect as a signed written contract. By accepting these Terms you confirm that you are acting in the course of a business and not as a consumer, and that the person accepting is authorised to bind the Customer.
1. Subject of the Agreement
1.1 Treema grants the Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Treema HQ software platform remotely over the Internet (the “Platform”) for managing the operations of a hotel or a group of hotels, for the duration of the paid or trial period and subject to these Terms.
1.2 The available functionality is determined by the selected plan and may include the management of properties and units, teams, tasks and checklists, guest requests, communication channels, a services storefront, broadcasts, housekeeping and integrations.
1.3 The accounting unit of the relationship is the Customer’s Organisation in Treema HQ. An Organisation comprises the connected properties, workspaces and users. Plan, balance and payment apply at Organisation level.
1.4 Artificial-intelligence features (AI assistant, AI agents) are not part of the base subscription. They are enabled and charged separately in accordance with Treema’s current commercial terms.
1.5 The Customer shall not copy, decompile, reverse-engineer or modify the Platform’s software, rent, lease or resell access to third parties, or use the Platform to build a competing product, except to the extent such restriction is prohibited by applicable law.
2. Plans and Properties
2.1 Fees are determined by the selected plan and the number of connected properties. The number of users or rooms does not, by itself, determine the fee.
2.2 The unit of pricing is a property or, for the Multi-Property plan, the cross-property layer together with each additional property connected to it.
2.3 The current plans and prices are published at treema.ai/pricing and form an integral part of this Agreement. Prices are not fixed in the text of these Terms. All prices are in US dollars (USD). At the publication date the plans are Boutique, Single-Property, Multi-Property and Enterprise.
2.4 An invoice or an individual commercial proposal may specify the payer, the property or group of properties, the plan, the billing period, the fee, discounts and additional services. Where individual terms differ from the standard published price, the agreed individual terms apply for the relevant billing period.
2.5 Payment for 12 months in advance attracts the discount stated in the current plans (20% at the publication date).
2.6 A new property is added in the Platform interface and/or by a separate invoice under this same Agreement, without a new base agreement.
2.7 Exceeding the number of properties included in the plan does not block the Organisation. Upon exceeding the limit, the Organisation is automatically moved to the plan corresponding to the actual number of connected properties and the fee changes accordingly. A notice of the change is displayed in the Platform interface.
3. Free Trial
3.1 A new Customer may be granted a free trial of 30 calendar days for a single property and 60 calendar days for a group of properties, unless otherwise stated on Treema’s website or in individual terms.
3.2 The core operational modules are available during the trial. External integrations (including PMS integrations) are not automatically included in the trial and may require separate activation.
3.3 The trial does not oblige the Customer to purchase a paid subscription.
3.4 At the end of the trial, access to paid functionality is restricted until a plan is selected and payment is received.
4. Acceptance of these Terms
4.1 These Terms are accepted in two stages: when the Customer starts using the Platform, and when the Customer moves to paid use.
4.2 Primary acceptance. When registering an Organisation and starting the trial, the Customer confirms its agreement to these Terms in the Platform interface (click-through). From that moment the Agreement is concluded and these Terms apply in full — including the provisions on intellectual property, data processing and liability — with the exception of payment obligations.
4.3 Primary acceptance does not create an obligation to purchase a paid subscription and does not result in any automatic charge at the end of the trial.
4.4 Acceptance of commercial terms. The commercial terms of a specific billing period — plan, period, fee and the set of properties — are accepted by the Customer by any of the following actions:
- full or partial payment of an invoice issued by Treema;
- topping up the Organisation’s balance in the Platform interface, including by payment card through the payment provider;
- confirming the selection of a paid plan in the Platform interface.
4.5 Payment is made for the specified period and property or group of properties. Where the individual terms of an invoice differ from the published plans, the invoice terms apply for the relevant period.
4.6 Treema records the version of these Terms and the date and time of each acceptance and provides this information to the Customer on request. An archive of previous versions is published on Treema’s website. Such electronic records are admissible as evidence of the Agreement.
5. Organisation Balance and Charges
5.1 Payment is made through a prepaid Organisation balance. The Customer tops up the balance, from which the fee for the selected plan is automatically deducted for each billing period.
5.2 Access to paid functionality is activated automatically upon receipt of payment and provided the balance is sufficient. No separate confirmation or manual action by Treema is required.
5.3 Treema notifies the Customer in advance when the balance is approaching zero and when a debt has arisen. Notices are displayed in the Platform interface.
5.4 Any user of the Customer with administrator rights over the Organisation settings may top up the balance and select or change the plan. The Customer is responsible for the composition of such users.
5.5 The balance is not refundable in cash. If the Customer stops using the Platform or the Organisation is suspended or closed, the remaining balance is retained for the Organisation for 12 months from the date of the last paid period and may be used if the Customer resumes paid use within that time. A balance not used within 12 months is forfeited.
5.6 The available payment methods (bank transfer against invoice, payment card through the payment provider Stripe) are published by Treema and may change. Payment-processing fees at the rates published on the pricing page are added to the amount payable. Bank charges and currency-conversion costs of the Customer’s bank are borne by the Customer.
6. Paid Period, Grace Period and Suspension of Access
6.1 The right to use the Platform is granted for the paid period. Payment for the next period extends the right of use.
6.2 If the balance is insufficient or an invoice is not paid when due, the Organisation enters a grace period of 3 calendar days, during which access is maintained and a notice of the outstanding amount is displayed in the interface.
6.3 The debt accrued during the grace period is settled automatically at the next top-up of the balance.
6.4 If no payment is received by the end of the grace period, the Organisation’s access to paid functionality is fully suspended. No partial or read-only access mode is provided. The Customer’s data is retained and is not deleted during suspension.
6.5 When payment is received after suspension, access is restored automatically.
6.6 The Customer may stop using the Platform by not paying for the next period. Termination takes effect at the end of the period already paid for.
6.7 Fees for a paid period that has started are non-refundable, except where required by applicable law or expressly agreed by the parties in writing.
6.8 A change to a cheaper plan or to a shorter billing period — including a change from discounted annual payment to monthly payment — takes effect only after the end of the period already paid for. Until then the paid plan applies in full. A discount applied to annual payment is not recalculated and is not refundable.
6.9 A change to a more expensive plan, including the automatic change on exceeding the property limit (clause 2.7), is applied immediately, without waiting for the end of the paid period. The difference in fee for the remaining days of the current period is calculated pro rata and deducted from the Organisation balance.
7. Multiple Properties and Groups
7.1 One Customer may use the Platform for several properties within one Organisation.
7.2 The specific set of paid properties and the payer are stated in the invoice or other agreed commercial document.
7.3 When a new property is added, Treema may issue an additional invoice or adjust subsequent charges without a new base agreement.
7.4 Properties within one group may be paid for by different legal entities. The payers and the properties attributable to each are recorded in the relevant invoices. Each payer accepts these Terms in respect of the properties it pays for; the Customer that created the Organisation remains responsible for the Organisation as a whole.
8. Integrations and Additional Services
8.1 Setting up an integration with a PMS or another external system is a separate one-time service charged at Treema’s current rates (at the publication date USD 350 per property), unless otherwise provided by the plan or individual terms.
8.2 Self-service onboarding is included in the plan. Personalised onboarding, additional consulting, training and other services are charged separately at Treema’s current hourly rates, except where a number of onboarding hours is included in the plan (at the publication date: Multi-Property and Enterprise).
8.3 For Enterprise terms, integration, onboarding and priority support may be included in the fee as set out in the individual proposal.
8.4 The operation of certain Platform features depends on third-party systems and channels, including PMS, messengers, e-mail and telecom operators.
8.5 Treema is not responsible for the unavailability of a third-party system or for changes to its API, rules or technical conditions outside Treema’s control, but will take reasonable steps to restore a supported integration.
9. Customer Obligations
9.1 The Customer shall: provide accurate registration and payment details; keep credentials confidential; determine which staff have access and their roles; use the Platform lawfully and within its own business; ensure it has a lawful basis for transferring to Treema the personal data of employees, guests and other individuals; and pay for the selected plans and additional services on time.
9.2 The Customer is responsible for the actions of all users of its account, including administrators of the Organisation settings.
9.3 The Customer shall not use the Platform to store or transmit unlawful, infringing or malicious content, to send unsolicited communications in breach of applicable law, or in any manner that could damage or overload the Platform or interfere with other customers.
10. Treema Obligations and Rights
10.1 Treema shall provide access to the paid functionality, maintain the operation of the Platform and remedy identified faults within a reasonable time, take reasonable measures to protect information, provide support through the published channels, and process data in accordance with applicable data protection law and the Privacy Policy.
10.2 Treema may develop and update the Platform, change the interface, technical architecture and the composition of individual features, carry out maintenance, and temporarily restrict access in the event of a breach of these Terms, a security threat or overdue payment.
11. Data and Personal Data
11.1 Rights in the data and materials uploaded by the Customer or received by Treema on its instructions (“Customer Data”) remain with the Customer or the respective rights holders.
11.2 The Customer grants Treema the right to process Customer Data to the extent necessary to provide the service, ensure security and perform backups.
11.3 In respect of personal data of guests, employees and other individuals that the Customer transfers to the Platform, the Customer acts as Controller and Treema acts as Processor within the meaning of the DIFC Data Protection Law, which applies to Treema as a company established in the DIFC. The processing is governed by the Data Processing Addendum in Schedule 1. In respect of the account and billing data of the Customer’s users, Treema acts as an independent Controller.
11.4 Customer Data is hosted on Amazon Web Services servers located in the European Union (Frankfurt, Germany). The European Union is recognised as providing an adequate level of data protection for transfers from the DIFC. Treema will inform the Customer in advance of any change of hosting country.
11.5 Treema will notify the Customer without undue delay after becoming aware of a personal data breach affecting Customer Data and will provide the information reasonably required for the Customer to meet its own notification obligations.
11.6 Treema may use anonymised and aggregated data for analytics, security and product improvement, provided that the Customer, its users or guests cannot be identified.
11.7 After termination of the Agreement the Customer may, within 30 calendar days, request an available technical export of its Customer Data. After that period the data is deleted or anonymised in accordance with the Privacy Policy, except where Treema is required by law to retain it.
12. Confidentiality
12.1 Each party shall keep confidential any non-public information of the other party obtained in connection with this Agreement (including pricing, individual commercial terms and Customer Data) and use it only for the purposes of this Agreement. This obligation does not apply to information that is public, independently developed, lawfully received from a third party or required to be disclosed by law or court order, and survives termination for 3 years.
13. Intellectual Property
13.1 All intellectual property rights in the Platform, including the software code, design, databases, documentation, trade marks and trade names (including “Treema” and “Treema HQ”), belong to Treema or its licensors.
13.2 The Customer receives only the right to use the Platform within the paid access and the selected terms. This Agreement does not transfer any exclusive rights. All rights not expressly granted are reserved by Treema.
13.3 Any feedback or suggestions provided by the Customer may be used by Treema without restriction or compensation.
14. Support
14.1 Support is provided through the channels published by Treema, including support@treema.ai.
14.2 Treema takes reasonable steps to keep the Platform available and to remedy faults within a reasonable time, but does not guarantee uninterrupted or error-free operation. The Platform is provided “as is” and “as available” to the extent permitted by applicable law.
15. Liability
15.1 Each party is liable for breach of its obligations in accordance with this Agreement and applicable law.
15.2 To the fullest extent permitted by law, Treema is not liable for indirect or consequential loss, loss of profit, loss of revenue or business, loss of data caused by the Customer’s own actions, or for the consequences of acts or failures of third-party services outside Treema’s reasonable control.
15.3 Treema’s total aggregate liability under or in connection with this Agreement in any 12-month period is limited to the fees actually paid by the Customer to Treema in the 6 months preceding the event giving rise to the claim.
15.4 Nothing in this Agreement excludes or limits liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or for any other liability that cannot be excluded or limited under applicable law.
15.5 The Customer shall indemnify Treema against third-party claims arising from the Customer’s breach of Section 9 or Section 11.3 (including the absence of a lawful basis for the personal data it transfers to the Platform).
16. Taxes
16.1 All fees are stated exclusive of value added tax (VAT) and any other applicable taxes, duties or levies.
16.2 Treema is not currently registered for UAE VAT and does not charge VAT on its fees. If Treema becomes VAT-registered, VAT at the applicable rate will be added to the fee where required by law and shown on the invoice, with prior notice to the Customer.
16.3 The tax treatment of the fees depends on where the Customer is established. The Customer shall provide the information Treema reasonably requires to evidence the Customer’s place of establishment.
16.4 If the law of the Customer’s country requires withholding or deduction of any tax from a payment, the Customer shall pay such additional amount as ensures that Treema receives the full amount it would have received without the withholding, unless the parties agree otherwise in writing. The Customer is responsible for any reverse-charge VAT or similar tax due in its own jurisdiction.
17. Changes to the Platform, Plans and these Terms
17.1 Treema may develop and update the Platform, change the interface and the composition of individual features.
17.2 Treema may change these Terms and the plans by publishing a new version on its website. Material changes to commercial terms for existing Customers are published at least 30 calendar days before they take effect.
17.3 A period already paid for is not recalculated retroactively; new prices apply to future periods.
17.4 Continued use of the Platform and payment for the next period after a new version takes effect constitute the Customer’s acceptance of the new version.
18. Electronic Communications and Notices
18.1 Legally relevant notices may be sent by e-mail to the address specified by the Customer, through the Platform interface, or by another agreed electronic means. Notices to Treema are sent to support@treema.ai.
18.2 Invoices, notices, orders and other documents in electronic form are recognised by the parties as a valid means of communication unless the law requires a different form.
19. Acceptable Use, Sanctions and Export Control
19.1 The Customer represents that neither it nor any of its owners or directors is the subject of sanctions administered by the United Nations, the United Arab Emirates, the European Union, the United Kingdom or the United States, and that it will not use the Platform in breach of applicable sanctions or export-control laws.
19.2 Treema may suspend or terminate access immediately if continued provision of the Platform would, in Treema’s reasonable opinion, breach applicable law or expose Treema or its payment providers to sanctions risk.
20. Term and Termination
20.1 The Agreement enters into force on primary acceptance (clause 4.2) and continues for as long as the Customer has an active trial or paid period, unless terminated earlier under this Section.
20.2 Either party may terminate the Agreement with immediate effect by written notice if the other party commits a material breach that is not remedied within 15 days of notice, or becomes insolvent.
20.3 Treema may close an Organisation that has had no paid period and no activity for 12 months after notice to the Customer’s e-mail.
20.4 Sections 11.7, 12, 13, 15, 16, 21 and 22 survive termination.
21. Governing Law and Dispute Resolution
21.1 This Agreement and any non-contractual obligations arising out of or in connection with it are governed by the laws of the United Arab Emirates, including, as applicable to a company established in the DIFC, the laws of the Dubai International Financial Centre.
21.2 The parties shall first seek to resolve any dispute by negotiation. A party shall send a written complaint to the other party, which shall respond within 15 business days.
21.3 Any dispute not resolved by negotiation shall be subject to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre. Claims within the monetary threshold of the DIFC Courts’ Small Claims Tribunal may be brought before that Tribunal. The DIFC Courts are chosen as the courts of the place where Treema is established.
21.4 The Customer expressly agrees to the jurisdiction of the DIFC Courts whether or not the Customer has any other connection with the DIFC.
22. General
22.1 Entire agreement. These Terms, the published plans, the Privacy Policy, Schedule 1 (Data Processing Addendum) and any invoice or individual commercial terms form the entire agreement between the parties on their subject matter.
22.2 Order of precedence. In case of conflict: individual commercial terms or invoice (for the relevant period) → these Terms → Schedule 1 → published plans.
22.3 Assignment. The Customer may not assign the Agreement without Treema’s written consent. Treema may assign the Agreement to an affiliate or a successor in business on notice to the Customer.
22.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of the Internet, hosting or payment providers, provided it takes reasonable steps to mitigate.
22.5 Severability and waiver. If any provision is held invalid, the remainder continues in force. A failure to enforce a right is not a waiver of it.
22.6 Language. These Terms are made in English. Any translation is for convenience only; the English text prevails.
22.7 No third-party rights. Except as expressly stated, no third party has any right to enforce these Terms.
23. Company Details
TREEMA TECH LTD
Registered in the Dubai International Financial Centre, Dubai, United Arab Emirates
DIFC registration number: CL10409
Registered office: Unit GA-00-SZ-G0-RT-147, Innovation Hub, DIFC, Dubai, United Arab Emirates
Bank details for invoice payments: as stated in the invoice
E-mail: support@treema.ai · Website: treema.ai · Platform: hq.treema.ai
Schedule 1 — Data Processing Addendum
S1.1 Subject matter and duration. Processing of personal data in the Platform for the term of the Agreement and the 30-day export period.
S1.2 Nature and purpose. Hosting, storage, display, transmission and backup of Customer Data to provide hotel-operations functionality (tasks, guest requests, chats, housekeeping, storefront, integrations).
S1.3 Categories of data subjects. Customer’s employees and contractors; guests; suppliers and other contacts entered by the Customer.
S1.4 Types of personal data. Names, contact details, job roles, messages and requests, booking and stay details received from PMS or entered manually, device and usage data. No special categories of personal data are intended to be processed; the Customer shall not enter health, biometric or other special-category data into the Platform.
S1.5 Processor obligations. Process only on documented instructions; ensure confidentiality of personnel; implement appropriate technical and organisational security measures; engage sub-processors only with general written authorisation and a list published on treema.ai with prior notice of changes; assist the Controller with data-subject requests and impact assessments; notify personal data breaches without undue delay; delete or return data at the end of the service; make available information necessary to demonstrate compliance and allow audits.
S1.6 Sub-processors. Amazon Web Services (hosting), Stripe (payments) and the other providers listed on treema.ai. The list is kept up to date by Treema.
S1.7 International transfers. Customer Data is hosted in the European Union (clause 11.4), a jurisdiction recognised as providing adequate protection for transfers from the DIFC.