Reservation teams are no longer just about answering booking emails and changing dates. In 2025, they are also one of the main drivers of hotel revenue. The easiest way to grow revenue without adding new rooms is through upselling—selling extra services and experiences that guests already want.

In this article, we’ll look at the top 3 hotel upsells in 2025, explain why they sell so well, and show how reservation teams can boost sales without extra stress.

Across the world, guest expectations are climbing while hotel teams are shrinking. Guests no longer tolerate long waits for basic questions, and staff don’t have the capacity to handle endless pings, emails, and calls.

In this article, you’ll learn why guest AI chatbots are moving from “experimental” to “essential,” what they actually do in practice, and how long it take to set up one.